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Best Management Practice

Best Management Practice

The Best Management Practice products present flexible, practical and effective guidance, drawn from a range of the most successful global business experiences. The products have helped improve processes and operations for small businesses, public sector organisations and major global enterprises.

Since 2007, TSO has provided Best Management Practice with a comprehensive publishing solution, successfully expanding the global reach of its best-practice portfolio and maintaining and developing Best Management Practice’s reputation for high-quality publications. This portfolio includes:

  • ITIL®
  • PRINCE2®
  • Managing Successful Programmes (MSP®)
  • Management of Risk (M_o_R®)
  • Portfolio, Programme and Project Offices (P3O®)
  • Management of Portfolios (MoP™)
  • Management of Value (MoV®)

The challenge

Best Management Practice’s methods, processes and frameworks are widely accepted across the globe as the most established and effective management disciplines. To retain and expand this market position, Best Management Practice requires all formats of its portfolio to accurately reflect the latest developments in best practice, and therefore needs a publishing partner to own and manage regular update cycles on its behalf.

The solution

TSO uses its established project management, content management, editorial and multi-format production capabilities to successfully deliver a complete refresh of Best Management Practice’s core portfolio in a range of formats that meet the users’ needs.

Beginning with a worldwide consultation and analysis of user feedback, TSO runs a change advisory board for each product, managing all change requests and, in consultation with Best Management Practice, the selection of an authoring and mentoring team.

For each refresh, TSO uses PRINCE2®, managing the creation of the content through extensive peer review, to eventual publication. To ensure that consistency of complex data is seamlessly maintained across all publication formats, TSO uses its own content management system, ActiveText™, throughout the production process.

Critical to the success of these update projects is the engagement of the user community, keeping all stakeholders involved through a range of communications, both in print and online, enabling feedback to be incorporated at all stages of the project.

Using TSO’s digital publishing technology, the refreshed core publications are produced in print, PDF, eBook and online formats and launched globally through online and print marketing communications and events. In 2009, TSO launched www.best-management-practice.tvopens in new window, a new online portal for visitors to access free multi-media resources, including educational videos, podcasts, debates and interviews.

Service mix

TSO manages all aspects of Best Management Practice’s publishing, including:

  • Product and portfolio development
  • Content commissioning
  • Editorial and graphic design services
  • Translation services
  • Project management
  • Multi-format production
  • Development and management of a global distribution network
  • Order processing and customer care
  • Sales and marketing
  • Storage and distribution
  • Management of global intellectual property

Next steps

TSO is now developing Best Management Practice’s reach into foreign markets, translating more publications into more languages to further increase its user base and ensure global adoption of its widely respected management disciplines.

Results

  • Expanded book sales into more than 120 countries worldwide
  • Increased sales revenue by 69% from 2005 to 2010
  • Increased digital sales from 2.9% of the total revenue to 38% in the last five years
  • 10,000 hits received to www.best-management-practice.tvopens in new window for the PRINCE2: 2009 live launch event
  • 35 complementary new publications
  • 42 books translated into 14 languages